The Anatomy of a Dysfunctional Team

Duration: 60 minutes

Teams don’t become dysfunctional because of low trust, personality clashes or personal agendas. These are merely the symptoms of a deeper, core problem: low conversational capacity.

What is conversational capacity? It refers to a team’s ability to have open, balanced, non-defensive dialogue about difficult subjects. A team with high conversational capacity can perform well, remaining on track even when dealing with their most troublesome issues. A team with low capacity, by contrast, will see their performance derail over a minor disagreement.

In this webinar, author and communication consultant Craig Webber will share compelling research and memorable stories to show that conversational capacity isn’t just another aspect of effective teamwork—it defines it. A team that cannot talk about its most pressing issues isn’t really a team at all. It’s just a group of people that can’t work together effectively when it counts.

Weber will outline a proven discipline—a veritable conversational martial art—that allows people and their teams to remain open, balanced, and non-defensive as they tackle their most troublesome issues. Even better, he’ll show you how to use your daily work experience as an ideal place to practice and build your conversational competence. Armed with this discipline, your team can respond to tough challenges with greater agility and skill, performing effectively in circumstances that incapacitate less disciplined teams.