Personal Accountability: Getting Workers to End the Blame Game

Duration: 60 minutes

How often do you hear employees say things like:

“That’s not my job” or
“Nobody told me,” or
“I didn’t have the resources to get it done”?

The knee-jerk response is to say that these individuals aren’t taking personal responsibility, and that they need a good talking-to. The right response is to step back and say, “Wait a minute, there’s a pattern here of people making excuses. Do we have a leadership problem? Specifically, are our managers sloppy about defining roles, assigning people ownership of tasks, and holding them accountable?”

The costs are huge when managers lack this fundamental leadership skill. Projects get started but stall. Communication breaks down. People start pointing fingers. And morale suffers when your star employees realize that they don’t work at the high-performance organization they thought they did. When that happens, talent heads for the door.

But you can’t just tell your managers to hold their people accountable. They need a blueprint that starts with how to set goals and ends with how to celebrate a task or project successfully completed.

In this webinar, leadership expert Valerie Grubb will lay out a 6-step process for building a culture of accountability in your organization.

LEARNING OBJECTIVES

In this webinar you will learn:

The 6 steps to building greater accountability:

Goals—an approach to goal setting that will motivate your employees to achieve greater results
Engaging—including “re- recruiting” your current employees
Empowering—the key step in stopping the blame game
Managing— what managers must do to develop accountability and how micromanaging can be detrimental to the effort
Feedback—A specific method of providing feedback for greater accountability
Reward — How to recognize and reward accountability growth

How to benchmark accountability at your company, starting today
How a formal mentoring program can help resolve accountability issues
How to hire for accountability

ABOUT THE SPEAKER

Valerie Grubb previously served as the Vice President of Strategic Operations & Initiatives at NBC Universal. In this capacity, she oversaw business development opportunities within the Media Distribution Services group, including the sale of several NBC properties. In addition, Valerie oversaw quality initiatives in preparation for the 2008 Olympics in Beijing, China. Valerie was promoted to this position after NBCU purchased Oxygen Media where she served as the Vice President of Operations. At Oxygen, Valerie had a wide array of responsibilities including Human Resources, Risk Management, Training, Facilities, Security, Travel and Real Estate Operations for all Oxygen offices across the United States. Valerie was directly involved in the initial formation, growth strategy and wild success of Oxygen which eventually led to the sale to NBCU. Prior to joining Oxygen in 1999, Valerie was the Vice President of Operations for Barry Diller during the inception of InterActive, Corp. While with IAC, Valerie was a significant contributor to the company’s aggressive acquisitions strategy; managing the integration of newly acquired companies in to the corporate umbrella.

Valerie was a featured speaker at the Society of Human Resource Management’s Annual Conference in 2007 and 2008 along with SHRM’s Leadership Conference in November 2008. She was also a featured speaker for both RIMS (Risk and Insurance Management Society, Inc.) and the National Association of Insurance Women. Valerie is a member of Women in Cable Television (WICT); serving as a Prime Access Mentor in both 2007 and 2008. Valerie is an also active member of the Dean’s Council at the Kelley School of Business at Indiana University. She sits on two other boards at IU: MBA Sports and Entertainment Academy Board and the Supply Chain and Global Management Academy.

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