The Essentials of Navigating Difficult Conversations With Employees

Are your supervisors and managers skilled leaders who can tackle difficult conversations head on?

Or do they practice avoidance, allowing problems to fester and causing their credibility and effectiveness to suffer?

In this program, you will learn:

• The five keys to navigating difficult conversations

• The three biggest mistakes managers make when engaged in a difficult conversation

• What beliefs and assumptions often get in the way when managers conduct difficult conversations

• How to handle predictable resistance from employees

• Proven techniques to communicate more clearly and drastically reduce misunderstandings

• How to pave the way for 2-way dialogue rather then lectures and disagreement

• Assertiveness skills to help managers express facts and opinions honestly and directly

This training kit includes:

• The 48 minute training video

• Handouts for following along and taking notes

• Discussion Guide to help direct meaningful follow up conversation and reinforce the message

100% Money Back Guarantee of Satisfaction: If you're not happy with this program, for any reason, simply return it for a full refund. No questions asked.