Inspire Employees to Deliver Exceptional Service to Internal and External Customers

Duration: 60 minutes

This webinar is about customer service.

But before you declare “I’m not in customer service!” and deem this program not for you, consider this quote from leadership and service expert and author Shep Hyken:

“Customer service is everyone’s job. It’s not a department, it’s a philosophy.”

Most employees understand that everyone has “customers” either internally or externally. But few understand exactly how to approach fellow employees as customers and the impact it has on the organization as a whole.

It’s no coincidence that some of the highest-rated companies for customer satisfaction are also consistently rated top places to work as well.

Shep puts it simply: “What is happening inside the company is felt on the outside of the company by the customers.”

Let that sink in for a minute. The way your employees treat each other has a direct impact on external customers. And in turn, a direct impact on revenue and the success or failure of your company.

But don’t take our word for it, hear directly from Shep Hyken himself in this fast-paced and game-changing webinar. Shep will reveal a specific how-to guide for putting exceptional service techniques into action for every one of your customers—both inside and outside the company.

Unless you never work with a single other human being, you ARE in customer service, and this webinar is for you.